Not Happy? We'll Fix It.
We aim for perfection with every garment. But if something goes wrong, we make it right — no drama, no runaround. Just honest service.
Last updated: April 2026
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Our Clean Guarantee
If we can't get it clean, you don't pay. If we damage it, we compensate. Simple as that. Your satisfaction is our fabric softener.
How to Request a Return or Refund
Four simple steps — easier than sorting whites from colours
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Document the Issue
Take clear photos of the damaged or unsatisfactory item within 24 hours of delivery.
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Contact Us
Reach out via the app, email, or phone with your order number and photos.
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We Investigate
Our quality team reviews the claim within 48 hours. We may request to inspect the item in person.
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Resolution
We'll offer a re-clean, replacement cleaning, or a full refund — whichever works best for you.
Eligible for Refund / Re-clean
- Stains not removed (that we promised to handle)
- Wrong items returned to you
- Damage caused during the cleaning process
- Items lost during pickup, cleaning, or delivery
- Significant colour fading caused by our process
- Strong chemical odour after cleaning
Not Eligible for Refund
- Pre-existing damage not reported before cleaning
- Normal wear and tear or fabric aging
- Colour bleeding from mixed fabrics (if not disclosed)
- Stains that are chemically impossible to remove (we'll tell you upfront)
- Items picked up more than 7 days after delivery notification
- Claims filed more than 48 hours after delivery
Refund Timeline
24 hours
Claim Window
Report issues within 24h of delivery
48 hours
Investigation
Our team reviews your claim
3-5 days
Refund Processed
Money back to original payment method
⚡ Special Cases
Lost Items: If an item goes missing, we compensate up to 10x the cleaning cost of that item. We treat every garment as if it were our own.
Premium / Designer Items: For items valued above $200, we recommend declaring the value at order time. This helps us assign appropriate care and ensures fair compensation if needed.
Wedding & Event Dresses: These receive special handling by default. If any issue arises, contact us immediately — we understand the urgency.
Need Help with a Refund?
Email us at [email protected] or use the in-app chat. We respond faster than a spin cycle.